VoiceMatrix Large Enterprise IP PBX Feature Set

Feature	Included
Supported UsersThere is virtually no limit to the number of users, extensions or locations for which VoiceMatrix might be configured.	20 - 10,000
7x24 Monitoring and AlertingAll of VoicePipes' VoiceMatrix solutions are continuously monitored and allow us to react quickly to any potential issues - often before there is a problem.
Administrator Web Control PanelAll day to day maintenance task are done via a web interface
Advanced Call RecordingHigh performance recording solution
Advanced VoicemailCheck your voicemail using direct voicemail access from your phone, call in remotely from any phone to check your messages, click to play your messages through your email, and listen online from anywhere
Busy OverridePrivileged users may be allowed to ring an extension even though busy
Call BackThe Quik-Key feature allows the user to call back the last inward or outward number or the last missed call
Call ForwardingSetup easy call forwarding to any number of your choice
Call Group Pick-upEasily answer any ringing phone in your group without having to run across the office.
Call HoldAllows the calling party to be placed on hold
Call Monitor / BargeMonitor conversations and barge into calls
Call Transfer - AttendedAllows a caller to be announced or introduced before being transferred
Call Transfer - BlindThe caller is transferred immediately
Click To CallClick on any number in the user panel and you will be connected instantly
Conference BridgesVoiceMatrix offers unlimited conference rooms only limited by hardware. Users can also have their own private conference rooms. VoicePipes is also able to offer dedicated conference dial in numbers in most countries.
CRM IntegrationVoicePipes offers custom integration with major CRM applications
DISADISA (Direct Inward System Access) allows someone calling in from outside the PBX to obtain an 'internal' system dialtone and dial calls as if from one of the extensions attached to the system
Distinctive RingingAllows for different handset ring tones for internal, external, priority and call back calls
Directory IntegrationSupport for server side LDAP and Microsoft Exchange™ directory lookups
Do Not DisturbAllows the user to work undisturbed
End User Web PanelVoiceMatrix comes with a complete end-user self service interface. Users can view, listen to, delete their voicemail messages, view missed, placed, received calls, see if users are on the phone, setup forwarding, follow-me sequences, change their voicemail setting, manage conference rooms and much more.
Extension RoamingRoam on any phone - seamlessly
Fixed-to-Mobile ConvergenceMobile phones may be used as extensions to the PBX and have all the features of a desktop handset.
Flexible Extension LogicYou have full control over the dialplan and create virtually any kind of call routing
Follow Me ForwardingHave your calls follow you wherever you are
Graphical Queue ReportsQueue Reporting allows managers to monitor queues and agents in real time, or to analyze queue activity for given periods
Hot-Line HandsetsHandsets may be programmed to dial a preset number when they are picked up
Hunt GroupsAn unlimited number of hunt groups may be set up which cycles incoming calls througha list of extension numbers until someone answers
IVR AuthenticationCallers can be authenticated based on a variety of sources
Internal and External Caller ID'sVoiceMatrix allows an user to have both an internal (short) caller ID and external full caller ID (usually a DID/DDI)
Last Number RedialThe Quik-Key feature allows the user to call back the last inward or outward number or the last missed call
Music-on-HoldUpload WAV music-on-hold files
Multi Site and Branch Office SupportVoiceMatrix allows you to have all your offices interconnected with an unified dialplan
Multiple Auto-AttendantsHave as many auto-attendants (IVRs) as you want
Multiple DID/DDI per ExtensionHave multiple direct dial numbers in different area codes
Name DirectoryVoiceMatrix features a spell-by-name directory that can be used in the IVR
ODBC Call ReportsAll call detail records can easily be accessed via ODBC for realtime or post processing
On Call NotificationsVoicemail and call notification services with follow-me
One Touch RecordingOn-the-fly call recording with delivery to your inbox
Outlook IntegrationVoicePipes can allow Click-to-call from Outlook and name look-up
PC Screen-based Operator ConsoleAll Operator functions are able to be performed through a PC screen-based program by using mouse clicks and/or key strokes. This eliminates the need for expensive special purpose consoles and also allows multiple or stand-in operators to be easily accommodated
PSTN FailoverVoicePipes will set you up with failover routes from VoIP to PSTN
Paging and IntercomVoiceMatrix may be integrated with paging and intercom devices or phones capable of paging
Powerful ReportingVoiceMatrix allows you to create custom call reports and gather data for further processing in 3rd party applications
Ring GroupsAn unlimited ring groups may be defined which permits a group of extensions to all ring simultaneously with the call being connected to the first party to pickup their phone
Ring-AllCreate any type of simultaneous ringing and call sequences
SMS/Pager Voicemail NotificationsVoiceMatrix may be integrated with systems allowing notifications to be sent out via SMS or paging
Speed DialEach user may define up to 99 numbers that are stored in their user profile for ease of dialling
Text To SpeechVoicePipes' VoiceMatrix is ready for state-of-the art speech synthesis
Touchscreen Operator Panel A touchscreen based operator and receptionist panel for call routing and assignment is available
Unified CommunicationsVoicePipes VoiceMatrix systems unify messaging and communications across fixed line, mobile, voicemail-to-email and video media
Unlimited Call QueuesHave as many Call Queues as you want
Unlimited ExtensionsWith VoiceMatrix you are not limited by the number of extensions
Unlimited Service ClassesAn unlimited number of classes of service may be established to allow users to be granted calling and system use privileges by department, account, etc
Visual VoicemailCheck your voicemail via web or mobile interface
Video CallingThrough the use of either video-capable desk phones like the Polycom VVX 1500 or PC-based softphones like the Bria Pro, users may place and receive video calls
Voice RecognitionVoicePipes can integrate your IVR's with state-of-the art voice recognition software
Voicemail GroupsVoicemail can be broadcast to a group and delivered to any number of mailboxes
Voicemail to EmailReceive your voicemail messages via e-mail with an attached sound file

yes standard optional

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